Welcome to Flower Delivery Greenford. These Terms & Conditions apply to all customers seeking fresh flower delivery services in Greenford and the surrounding areas via our online platform. By placing an order with us, you agree to be bound by these Terms & Conditions. If you do not agree to any part of these terms, please refrain from using our online flower delivery services.
"We", "us", "our" refer to Flower Delivery Greenford, the company operating the e-commerce service. "You" and "your" refer to the customer using the platform to order flowers for delivery in Greenford and nearby locations. These terms cover all orders placed via our website for delivery throughout Greenford and its surrounding areas.
2.1 Selecting Products
You may view our range of flowers and arrangements, including special occasion bouquets, seasonal flowers, and gifts, via our online catalogue. Each product displayed includes a description, price, and available delivery options for Greenford and neighbouring areas.
2.2 Placing an Order
To place an order, select your chosen products, add them to your basket, and proceed to checkout. You will be asked to provide delivery details, including the recipient’s name and full delivery address within Greenford or its surrounding area. Please double-check your order details before confirming.
2.3 Order Confirmation
Once your order has been submitted and accepted, you will receive an order confirmation on the website and via your chosen contact method. This confirmation is your receipt; however, acceptance of your order and the existence of a contract between you and Flower Delivery Greenford occurs only upon dispatch of your order.
2.4 Order Acceptance and Availability
Product availability is subject to seasonal and supplier variations. If we are unable to fulfil your order as placed due to product or delivery limitations, we reserve the right to offer a substitution of equal or greater value, or to notify you of cancellation with a full refund.
3.1 Accepted Payment Methods
We accept secure online payment by debit card, credit card, and any other payment method clearly indicated at checkout. All transactions are processed in British Pounds (GBP).
3.2 Payment Security
Payments are processed by secure third-party payment providers. We do not store your complete card details on our servers, using only the information required to verify and complete your transaction.
3.3 Pricing
All product prices include VAT (where applicable) and are displayed in Pounds Sterling. Delivery charges are calculated and displayed separately at checkout and may vary based on delivery date and location within Greenford and surrounding areas.
3.4 Errors in Pricing
We reserve the right to correct any errors in pricing and to cancel or refuse orders in the event of a pricing mistake or technical issue. If your payment has already been processed and your order is cancelled, you will receive a full refund promptly.
4.1 Delivery Locations
We provide flower delivery across Greenford and nearby towns. When placing an order, please ensure the delivery address is within our service area. Orders with addresses outside our delivery zones may be refused and refunded.
4.2 Delivery Times
We offer same-day, next-day, and specific date delivery options where feasible in Greenford and its surroundings. Please note that delivery times are estimates and may be affected by weather, traffic, and unforeseen events.
4.3 Unsuccessful Deliveries
If the recipient is not at home, we may leave the flowers with a neighbour, at a secure location, or as per your specific instructions. Where delivery is not possible and no safe option exists, we will attempt to contact you to rearrange delivery, which may incur additional charges.
5.1 Cancelling Your Order
You may cancel your flower order for delivery in Greenford and surrounding areas by contacting us as soon as possible after placing the order. Orders may be cancelled for a full refund provided the request is received before the flowers are prepared or dispatched. Due to the perishable nature of flowers, cancellations after dispatch or preparation may not be possible.
5.2 Order Amendments
To amend your order (e.g., change of recipient, address, or card message), please contact us promptly. We will make reasonable efforts to accommodate amendments if your flowers have not yet entered preparation or dispatch. Once in process, changes cannot be guaranteed.
5.3 Right to Cancel by Flower Delivery Greenford
We reserve the right to cancel any order at our discretion, for reasons including but not limited to product unavailability, delivery issues, or security concerns. In such cases, a full refund will be provided.
6.1 Fresh Flower Quality
All flower arrangements are prepared by professional florists and intended to arrive in optimal condition. Upon receipt, recipients should follow care instructions for best results.
6.2 Returns and Refunds
Due to the perishable nature of flowers, returns are generally not accepted. However, if your order arrives damaged or not as described, please contact us within 24 hours of delivery with photographic evidence. We will, at our discretion, offer a replacement, partial, or full refund as appropriate.
6.3 How to Report Issues
Report any delivery or product issues promptly. Please include your order number and a description of the issue. We aim to address all complaints and queries regarding online flower delivery in Greenford efficiently and fairly.
At times, certain flowers or packaging may be unavailable due to factors beyond our control such as seasonality or supply issues. In these situations, we reserve the right to substitute with products of similar appearance, quality, and value, always seeking to maintain or exceed your expectations.
We collect and process personal information provided during the order process in accordance with UK data protection laws and our privacy policy. All data gathered is used strictly for processing your order and improving our flower delivery services in Greenford. We do not share your personal details with third parties except as necessary for order fulfilment or as required by law.
9.1 Service Liability
To the extent permitted by law, Flower Delivery Greenford is not liable for losses or damages arising from delays, failed deliveries, or non-fulfilment of your order resulting from events outside our reasonable control, such as extreme weather, supplier failure, or incorrect delivery information provided by you.
9.2 Exclusions
We are not liable for consequential losses, lost profits, or indirect damages. Our liability in respect of each order is limited to the value of the order itself.
9.3 Your Responsibilities
You are responsible for ensuring that all recipient and delivery information is accurate and complete. Flower Delivery Greenford will not be held responsible for failed or delayed deliveries caused by incorrect or incomplete information provided by you.
All images, product designs, descriptions, and content displayed on our online platform are the intellectual property of Flower Delivery Greenford or our licensors. You may not copy, reproduce, or use any content for purposes other than personal reference or placing an order via our site.
These Terms & Conditions, and all transactions between you and Flower Delivery Greenford, are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms are subject to the exclusive jurisdiction of the English courts.
We reserve the right to update or amend these Terms & Conditions periodically, with changes taking effect upon being posted to our website. You are advised to check this page each time you order flowers online from us in Greenford to ensure you are aware of the latest terms.
These Terms & Conditions apply to all customers ordering online flower delivery in Greenford and the surrounding areas, ensuring consistent standards and customer care across our entire service region. For further information about your rights or how we operate, consult these Terms & Conditions before placing your order.
If you have any questions or require clarification regarding these Terms & Conditions or your online flower delivery order to Greenford, please use the contact form on our website. Customer service operates during normal business hours, and we aim to provide timely, helpful responses to all queries.
Thank you for choosing Flower Delivery Greenford. We look forward to serving your floral needs in Greenford and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Greenford, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Greenford.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
