Returns, Refunds & Complaints at Flower Delivery Greenford
Our Fresh Flowers Guarantee in Greenford
At Flower Delivery Greenford, your satisfaction is our priority. As a trusted local florist serving households and businesses in Greenford, we ensure that every bouquet is prepared with care, professionalism, and the freshest flowers available. Our fresh flowers guarantee means your order will always arrive looking vibrant, full of life, and beautiful for days to come.
Damaged-on-Arrival Policy
Occasionally, despite our best efforts, flowers may sustain damage in transit. If your order arrives with any damaged stems, wilted blooms, or appears compromised in any way, please notify us on the day of delivery. We take these matters seriously and will do our best to resolve any concerns efficiently. To assist us in investigating, we may request photos of the flowers as received. This helps us understand the situation quickly and arrange the best resolution for you.
Freshness Window Guarantee
We take pride in sourcing only premium, fresh flowers for all our arrangements. We guarantee that your flowers will remain fresh and beautiful for a minimum of 5 days from the date of delivery, provided they are cared for according to our care instructions. If your flowers do not remain fresh and vibrant within this window, please contact us promptly so we can address your concerns.
Refunds and Replacements
Your happiness matters deeply to us. In the rare event your flowers fail to meet expectations due to quality or freshness issues, we offer two resolution options:
- Replacement: We can send a replacement bouquet as quickly as possible, ensuring your sentiment is delivered as intended.
- Refund: If a replacement is not suitable, we can process a refund for your order or for affected stems/components as appropriate.
Refunds are usually processed within a few business days once your complaint is validated. We may request supporting information or images to facilitate a swift resolution.
Complaints Process
We are committed to maintaining the highest standards, and value the feedback we receive from our customers. If you have a complaint about your flower delivery, product quality, or any aspect of our service, please contact our team directly. Our experienced staff will listen, investigate with care, and respond as soon as possible, usually within 24-48 hours. We review every complaint thoroughly and use your feedback to continually improve our floral services.
Trusted Local Service
As a reputable Greenford florist, we believe in creating lasting relationships with our community. Our team delivers daily throughout Greenford and nearby areas, ensuring fresh flowers reach homes, offices, and special events promptly. We thank you for choosing Flower Delivery Greenford and trusting us to be part of your celebrations and memorable moments. Your peace of mind is our promise – and our fresh flowers guarantee is our commitment to you.
